How can we help?

I can't log in to the app. What should I do?

Your login credentials are set by your company's PayBreeze administrator. Please contact your HR or payroll manager to reset your password. If you are an administrator and cannot access the web platform, email us at support@breezesoftware.net.

My payslip looks incorrect. Who do I contact?

Payslip details are managed by your employer's payroll administrator within PayBreeze. Please raise the discrepancy with your HR or payroll team first. If the issue appears to be a system error, they can contact us directly.

The app is asking for location permission. Is this required?

Location access is used only at the moment of clocking in or out to verify your attendance at a job site. Your location is not tracked continuously. You can grant or revoke this permission at any time in your device's Settings app. Some clock-in features may be limited without location access.

How do I update my personal information?

You can update your contact details and profile picture directly in the PayBreeze app under Profile. For changes to employment details (job title, pay rate, bank details), please contact your HR or payroll administrator.

Is my data secure?

Yes. All data is encrypted in transit (TLS 1.2+) and at rest. Each company's data is stored in a dedicated, isolated database — your information is never shared with other businesses on the platform. See our Privacy Policy for full details.

I'm a business and want to set up PayBreeze for my team. How do I get started?

Get in touch with our sales team at sales@breezesoftware.net and we'll walk you through onboarding, pricing, and getting your team set up.

How do I request deletion of my personal data?

Under GDPR and applicable privacy law, you have the right to request deletion of your personal data. Contact your employer's PayBreeze administrator, or email privacy@breezesoftware.net and we will assist you.

What devices and platforms does PayBreeze support?

PayBreeze is available as a native iOS app (iPhone and iPad) and as a full web application accessible on any modern browser on desktop, tablet, or mobile.